The article gives insight into Google Erases Pensioners Data, details of UniSuper Account, and the deletion of customers’ data and backups.

Highlights

• The UniSuper Account, which is known to give pension funds to customers, received a significant bug. The data got deleted accidentally by Google.
• The UniSuper account has stored data of more than $135 billion in funds. The sudden removal of data, along with the backups, caused chaos.
• The CEO of UniSuper and Google Cloud have jointly addressed the matter on Google Erases Pensioners Data.
• UniSuper is a pension fund provider in Australia, and the team itself revealed the news.

Google Erases Pensioners Data

Superannuation provider UniSuper revealed that the pension fund data of $135 billion was deleted accidentally.

Likewise, another shocking revelation was the loss of backups along with the original data which made people curious about their data stored on the cloud storage.

However, the good news is that the funds were recovered as the data had been stored on some other device. It was revealed by the company that they were notified of the matter on May 2, 2024, but no restoration was performed until May 15.

Google Cloud has taken measures to address the matter and is working to prevent similar occurrences in the future. The incident was unfortunate and not meant to happen, and the entire team was relieved after retrieving the data.

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What is a UniSuper Account?

UniSuper accounts provide pension funds to people associated with the higher education sector and research organizations in Australia. It also has personal accounts that are transferred from one job to another. The UniSuper was created in 2000.

UniSuper is a non-profit organization that has partnered with more than 36 Australian universities. The company provides superannuation services to university employees and employers.

Joint Statement from the CEO of UniSuper and Google Cloud

The mishap occurred accidentally but put many people’s money at risk. To address the situation, Peter Chun and Thomas Kurian, the CEOs of UniSuper and Google Cloud, released a statement. Besides, the statement read that the incident took place due to a misconfiguration in the UniSuper Cloud Services.

However, they said that the incident happened for the very first time. The global clients have no complaints regarding any other issue on Google Cloud. It has identified the reasons for the mishap and has ensured that it will not happen again. They are taking all possible measures to prevent such events from occurring again.

Outage Caused By a Bug, Engineer Reveals

Google Cloud did not reveal the real reason for the incident but said it had identified the cause. A software engineer mentioned that a bug got into the system during account formation.

The software engineer questioned the CEO’s decision to remain tight-lipped on the matter. They did not mention the real reason, which made people think about deleting the entire company’s storage.

The Google Cloud account was created with a one-year subscription, and after the completion of one year, it deleted the accounts. The matter needs to be investigated by the authorities to know the complete details of the incident.

Learn More on UniSuper Account

Conclusion

The delay in the restoration of pensioners’ data raised many questions in the minds of the people. The CEO mentioned that they had created a duplicate account in cases of any data loss. After the accounts were deleted, it deleted the duplicate accounts as well. The data was restored from a separate provider. The news of Google Erases Pensioners Data accidentally questioned the authenticity of the platform. Fortunately, the matter is under control, and accounts are retrieved.